Customer Service Charter

We are committed to:

  • Dealing with you with interest, respect and conviviality.
  • Offering you a fair and distinguished service.
  • Catering to your needs with professionalism to the best of our ability.
  • Offering our services through a collaborative and experienced work team that are knowledgeable of your needs and able to answer your queries.
  • Informing you of the requirements for each service and the deadline of delivery.
  • Responding to your request in time and with no delay.
  • Reducing the number of procedures in order to present you with a quick and smooth service.
  • Ensuring you precise information and sound service procedures.
  • Providing you, as far as possible, with services at times and through means of convenience to you.
  • Welcoming your feedback and suggestions to share views on how to develop our services.

What do we expect from you in order for us to offer excellent services?

  • To appreciate the efforts of our staff by dealing with them with integrity and mutual respect.
  • To provide the required documents.
  • To prepare the necessary documents in advance in order to complete the transaction.
  • To inform us as soon as possible of any error in information and of any modification thereof.
  • To notify us about any change in personal information or the general circumstances relative to the completion of a transaction.
  • To answer the queries of the customer relations team in order for them to serve you better and in time.

You can contact us directly through

Customers Service Centre
General Authority of Islamic Affairs and Endowments (the headquarter)

Official Working Hours: 7:30 am to 2:30 pm - Sunday to Thursday

Telephone: 026143666

PO.Box: 2722


"In pursuance of the path of our prudent leadership for continuous development of customers service, we all work together in synergy in full commitment to providing superior services and endorsing the values of excellent performance." Dr. Hamdan Musallam Al Mazrouei, GAIAE's Chairman.

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Last Updated: 26 February 2018